Refund and compensation
Flights
Cash refund
If you would like your money back, we’ll explain our policy: when you’re eligible and how to request it.
Compensation
Was your flight cancelled, delayed, or rebooked? You may be entitled to compensation or reimbursement.
Solidarity Tax
Request a refund for the differences between the amount collected and the 2024 TSBA rates.
Read more about
Cancelling a flight
What to do if you want to cancel (part of) your trip.
Changing a flight
How to change your travel date, departure time, or destination.
Delayed baggage
Baggage missing on arrival? Check how to report it and get it back.
Passenger Rights
Your rights in case of cancellations, delays, downgrading, and denied boarding. Implementation of European regulations 261/2004.